Citizen’s Charter
The DOST-Advanced Science and Technology Institute (DOST-ASTI) undertakes activities to further ensure the continuous delivery of efficient service. It implements and maintains a quality management system in conformance with ISO 9001:2015 and sees to it that continuous improvement of the QMS is periodically done.
QUALITY POLICY
“We commit to generate relevant, timely, and impactful ICT – and Electronics -based R&D innovations, continually improve the effectiveness of our QMS to meet stakeholders’ requirements, and comply with existing and applicable legal, statutory and regulatory requirements”
CORPORATE OBJECTVE
- To implement 12 projects per year aligned with the DOST priority agenda
- To implement 12 projects per year aligned with the DOST priority agenda
- To deliver all projects in accordance with client requirements and planned resources
- To achieve 90% benefit incidence of intervention to local industries and/or institutions
- To achieve 90% of the targeted number of partnerships with public and private stakeholders and international organizations
- To achieve 100% Compliance to Legal and Statutory Requirements
- To achieve an average rating of “Satisfactory” in Customer Satisfaction Survey
FUNCTIONAL OBJECTIVES
- Top Management
- Human Resource
- Finance and Administrative Division
- Property, Plant, and Equipment Management
- Computer Software Division
- Knowledge Management Division
- Research and Development Division
- Solutions and Services Engineering Division
- Document Controller
- Internal Audit
PROCEDURES MANUAL (Citizen's Guide to DOST-ASTI's Core Procedures)
ASTI-PM 03-09 |
Implementation and Delivery of DNS Support Services
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ASTI-PM 03-01 |
Proposal Development and Approval
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Implementation and Delivery of R&D Projects or Products
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ASTI-PM 03-03 |
Project Monitoring and Review
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ASTI-PM 03-04 | Procurement |
ASTI-PM 03-08 |
Billing
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ASTI-PM 04-02 |
Customer Satisfaction Measurement
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ASTI-PM 04-01 |
Handling Customer Feedback
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