If you're a first-time COARE Science Cloud user, you need to accomplish the COARE Account Application Form. After evaluating your submitted requirements, the COARE Team will proceed with creating your Science Cloud Project once your request has been approved. If you're already an existing user, you can request for a new cloud setup or Science Cloud Project by logging a service request ticket through the COARE User Portal. You may check the default allocation for COARE Science Cloud here or the COARE Wiki for more information.

Yes. Just submit to us a list of the users who will administer the Science Cloud Project.

You can request for access by logging a service request ticket via the COARE User Portal. If there are other users who will need to be given access, include the list of usernames of those who need access to the Project/s as well.

Yes, it will change. We recommend to use the COARE Reset Password platform, as this is configured to apply on both Science Cloud and VPN credentials

Instructions on how to instantiate a VM in Science Cloud are posted here.

A step-by-step process on generating a snapshot of your VM can be found here.

Yes. For more information on how to upload images in a Science Project, visit this wiki.

Security groups act as virtual firewalls for servers and othe resources on a network. They serve as containers for security group rules which specify the network access rules. To create a security group, go to this wiki.

Flavor refers to a VM's size (CPU and Memory). You can change the flavor of the VM depending on your available allocations and the pre-created flavors listed in the Science Cloud Dashboard. If the flavor you want is listed, you can log a service request ticket at the COARE User Portal.

This means that you have already fully-utilized the maximum allowable resources provided to you. You may check the status of your resources by accessing Compute > Overview in the Science Cloud Dashboard. To address this error, you have to remove the unused resources in your Science Cloud Project to free up space for your resources.

Yes, you can request to extend your quota by logging a service request ticket in the COARE User Portal. Provide the reason for extension as you prepare the ticket.

You can check your used resources by accessing Compute > Overview in the Science Cloud Dashboard.

The default allocation per COARE Science Cloud user is summarized in the table below:

CPU	4 logical cores
Disk	100GB raw
Maximum no. of instances	4 instances
Public IP	By request and subject to the COARE Team's evaluation

Any requests for allocation increase will be subject to the COARE Team's evaluation and the COARE's current capacity. You can request for an increase by submitting a service request ticket thru the COARE User Portal. If you do not have a COARE account yet, instructions on how to apply for a COARE account can be found here.

Volumes can be increased ONLY if it is not attached to an instance. The size of the volume depends on the available resources given to you. You can increase the size but not shrink it.