Account Renewal Application Process

COARE users who have expired accounts but wish to access the HPC and Science Cloud services need to submit a request for COARE account renewal, following the process below: 

Submit request for Account Renewal

To submit a request for renewal, the user should send an email to gridops@asti.dost.gov.ph or coareservicedesk@asti.dost.gov.ph.

COARE Account Renewal Requirements

The user should accomplish the COARE Account Renewal Application. The application serves as the COARE Team's reference to evaluate the user’s resources/ requirements as well as to acquire necessary information related to the application.

The agreement should be renewed, and the user will submit an output on how the project utilizes the COARE resources.

Assessment of Application for Account Renewal

Upon submission of the accomplished COARE Account Renewal Application, the COARE Team will start evaluating the application. 

If the account renewal application is approved, the COARE Team will proceed with endorsing the user’s COARE account credentials. Otherwise, if the account renewal application is not approved upon initial evaluation, the COARE Team will communicate this to the user, along with the COARE Team’s recommendations on application adjustments or additional requirements.

Once the user has addressed the adjustments/requirements, the revised application will be evaluated again. 

Renewal of COARE account and provision of account credentials

Following the approval of the request for account renewal, the COARE Team will proceed with renewing the validity of the expired COARE account and will send a renewal email confirmation to the user. (It is recommended that users check their Junk/Spam folder regularly, in case emails from the COARE Team are redirected to this folder.)

Note: Renewal of expired COARE accounts usually takes three (3) working days upon receipt of request and submission of complete requirements.