Account Renewal Application Process
COARE accounts (HPC and Science Cloud) are set to expire after three (3) months, and only users with active accounts can access these COARE services.
COARE users who have expired accounts but wish to access the HPC and Science Cloud services need to submit a request for COARE account renewal, following the process below:
Submit request for Account Renewal
To submit a request for renewal, users are to accomplish the COARE Account Renewal Form. The form serves as the COARE Team's reference to evaluate a requester’s IT requirements, as well as to acquire necessary information related to the renewal application. All requirements (like the Endorsement Letter) are embedded in the form.
A user should immediately receive an acknowledgement email once the form is submitted.
Assessment of Application for Account Renewal
Upon submission of the accomplished COARE Account Renewal Form, the COARE Team will start evaluating the application.
If the account renewal application is approved, the COARE Team will proceed with endorsing the user’s COARE account credentials. Otherwise, if the account renewal application is not approved upon initial evaluation, the COARE Team will communicate this to the user, along with the COARE Team’s recommendations on application adjustments or additional requirements.
Once the user has addressed the adjustments/requirements, the revised application will be evaluated again.
Renewal of COARE account and provision of account credentials
Following the approval of the request for account renewal, the COARE Team will proceed with renewing the validity of the expired COARE account. The COARE Team will then inform the user of successful renewal of the user’s account. (It is recommended that users check their Junk/Spam folder regularly, in case emails from the COARE Team are redirected to this folder.)
Renewal of expired COARE accounts usually takes three (3) working days upon receipt of request and submission of complete requirements.